Returns & Refunds
If you need to make a return, you must do so within 30 days of purchase for store credit/refund. The item must be unused, and in its original state. Any skeins which have been cut are excluded from being returned.
Returned goods must be in saleable condition, in original packaging and unaltered in any way.
Once I have received your skein back in house and if it is accepted, you will be given store credit or a refund for the cost of the skein minus shipping cost incurred (to and back from you). If your returned skein is not in saleable condition, I will contact you back to discuss our next step.
If you have any questions, please contact me first and I will get back to you quickly to help you resolve your issue.
Additional non-returnable items:
- Gift cards
- Downloadable patterns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.